Niel Nickolaisen, Contributor | SearchCIO.com
When I started my career in IT leadership, I couldn’t imagine ever needing a terabyte of storage. I figured a terabyte would take care of my organization’s storage needs until my grandchildren were working in IT. It’s a good thing I never needed a terabyte of storage, because storage back then was awfully expensive.
Thankfully, because our need for storage keeps rising, the cost of storage has dropped dramatically. We just can’t get enough. But why is our need for storage increasing? The answer is simple: Every day we all gain access to new sources of data. We have ERP data, which is supplemented by customer relationship management and sales force automation data. Add to that list our e-commerce data and data acquired from outside organizations and from public and private social networks, and you realize: We are swimming, perhaps drowning, in data.
So, what is the best way for me to manage and use this data? I can pretty much guarantee that not all of it is usable or relevant. But how do I know which data to use? Or how do I get to it? Or how do I verify and validate it? Or how do I make it usable? Or how do I put it into the hands of the people who need it?
These questions beg for what I call an information architecture. Just as we have application architectures and network architectures, an information architecture is essential to managing data effectively. And, just as with application and network architectures, we need to plan for defining an information architecture thoughtfully. To ensure that my information architecture serves me well, I use the following approaches.
The purpose of information is to improve decision making
If it’s available, I want to trademark this motto: Better decision making is the ultimate competitive advantage. If we can make better decisions over time about markets, products, operations and technology, we eventually will win in the marketplace. The reason to gather, analyze and use data is so we can make better decisions. Now, not all of the data that surrounds us will help us with that.
Just as we have application architec-
tures and network architec-
tures, an information architecture is essential to managing data effectively.
So, we need an effective way to filter the available data down to that data that helps us make better decisions. My filtering mechanism begins with me asking my organization two questions: What decisions would you like to make? What information would you need to make those decisions?
With the answers to these questions, I can look for the data that I can turn into the information that will enable better decision making. If the data won’t lead to information that leads to better decisions, don’t invest in gathering, analyzing and verifying it.
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